This Privacy Policy is designed to provide transparency into the privacy practices of Glovis America, Inc. (hereafter referred to as “Glovis”) in a format that is easy to read and understand. Any and all information provided by you through your interactions with Glovis’ websites, SMS, API’s emails, applications, buttons, widgets, ads and commerce services (“Services”) will be held with the utmost care and only used to further our ability to help you and to assist you in sharing your thoughts with the world.
We collect four main types of information related to you or your use of our products and services:
We may collect (1) contact information from and about you when you set up your Glovis profile with us, such as name, email address, postal address, business organization, and phone number; (2) information about your mobile device used to install our mobile software applications, such as type of device, hardware model, MAC Address, operating system, version, settings, configuration, and network-related information; (3) your preferences such as communication, language, and time zone; (4) unique identification numbers associated with you; (5) you may provide additional information such as your age, nationality, and gender; (6) .vehicle service history when you share it with us on our sites; (7).information from and about your geolocation, including miles driven; (8) information from and about your vehicle (like your vehicle identification number); (9) your communications with us, such as emails, job title, manager, customer service requests, survey responses, or social media posts or messages; (10) if you connect to our online services, we collect information about your online activity and usage patterns, such as access times, webpages or content viewed, other websites visited, app features used, vehicles and options viewed, etc.in a number of ways including:
Through our APP, Web APPs and Website. We collect information from or about you, your geolocation, your mobile device and/or your vehicle through our mobile software applications (“APP”), our web-based applications (“Web APPs”), our public website, social media pages, email messages, text messages or through your mobile device(s). Our APP, Web APPs and the various websites used to provide our services (“Website”) request and collect personal information, such as your name, business organization, your location, including the hours worked by you, miles driven and geolocation, mobile carrier name, email address, phone number, vehicle identification number and geolocation data about your device and your vehicle.
When you install the APP, we collect information about your location in a variety of ways. When precise geolocation tracking of both you and your vehicle is initiated by you, we provide real-time tracking information, with vehicle identification, to our customers. Moreover, we may contact you by email or text when we find any communications issues with our APP to make sure the APP is running properly. We provide information to our customers about you and your vehicle, including but not limited to hours worked, miles driven, mobile carrier name, truck load number, load date time/unload date time, and unload location and unload location. For example, if you scan a barcode for pick-up of product at a location and drop off at another location, the APP communicates with our application server to transmit your geolocation data every 15-30 seconds, on average, to our customers. Once the destination is reached and you scan a barcode, transmission of geolocation data to our customers is stopped. You may also choose to publish your location in your posts and in your Glovis profile. You may also tell us your location when you set your trend location on our Website. We may also determine your location by using other data from your mobile device, such as precise location information from GPS, information about wireless networks or cell towers near your mobile device or your IP address. We may use and store information about your location to provide features of our Services, such as posting with your location, and to improve and customize the Services, including but not limited to, with relevant content like local trends, stories, ads, and suggestions.
When you use the Web APPS, we collect information about you such as your name, email address, organization, organization phone number, mobile phone number, office address, job title, manager, contact history and representative name.
Through your browser or device: When you use our Services, we also collect aggregated data about you, such as your name, email address, phone numbers, and organization, your mobile device information (including device and application IDs) to help diagnose problems with our systems and ensure your safety and security. During your visit to our Website, we monitor your experience by collecting additional data, including your Internet Protocol (IP) address, the duration of your Website visit, browser type and version, operating system name and version, search terms, and version of the APP you are using and other web browsing behaviors and statistics. We need this information for internal purposes for system improvements and to better serve you.
Offline: We may also collect information from or about you offline, such as when you contact our Vehicle Logistics team about issue and questions concerning any of our Services.
Through your Glovis internal account: When you set up a Glovis profile, you will receive an internal account which is hosted on our Website. In processing your internal account, we may collect information from you including your name, mobile carrier name, email address, phone numbers, and vehicle identification number.
Through other sources: We may receive information about you from other sources, such as public databases, your public messaging posts and blogs, customers and social media platforms.
When you visit our Website or use our APP and/or Web APPs, we may use cookies, analytics, log data, links, and other similar third-party technologies to improve our Website, Web APPs, and APP as detailed below:
We retain the information we collect from or about you, your mobile device, your location and/or your vehicle for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We also may collect information in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personally identifiable data for any purpose. If we do combine non-personally identifiable data with your personal information, the combined information will be treated as personal information for as long as it remains combined.
Regardless of which country you live in, you authorize us to use your information in, and as a result to transfer it to and store it in, the United States, and any other country where we operate. Privacy and data protection law in some of these countries may vary from the laws in the country where you live.
Our Services are primarily designed to help you share your thoughts with the world. Most of the information you provide us through our Services is information you are asking us to make public.
We may use information we collect about you, your mobile device, or your vehicle to:
We may use information we collect to communicate with you including:
We may use information we collect to provide additional services to you, including:
We may use information we collect for other purposes, including:
We may share information we collect about you, your device or your vehicle and its location to:
We may share information with other third parties, such as the following circumstances:
We may share information we collect from you with our service providers, insurers, business partners and other third parties when necessary to provide Services on our behalf or on your behalf, as to the following:
We do not share information that personally identifies you with unaffiliated third parties for their marketing purposes unless you opt into that sharing. We may share information in the following other circumstances:
Opting out of data sharing: If you no longer want us to share personal information about you with third parties, please go to the Website at https://www.glovisusa.com/privacy-form/ or go to the Privacy section within the Settings section of our APP and/or Web APPs.
Opting out of sharing of personal sensitive information: If you no longer want us to share your sensitive personal information with third parties, please go to https://www.glovisusa.com/privacy-form/ or go to the Privacy section within the Settings section of our APP and/or Web APPs.
Right to delete and access information. If you are a California resident, you have the right to access and/or delete any and all personal information that you have provided to us. If you want to exercise your right to delete or access personal information please go to https://www.glovisusa.com/privacy-form/.
Our Security Practices:
All information collected by our server is protected through a 128-bit encryption firewall, which prevents outside visitors from collecting any information about you. Internally, the information is redirected and stored in a secure and isolated server that is only accessible by authorized personnel.
The Website may offer some services that allow you to record and store information in a password-protected area. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your passwords or your Glovis account. We do not assume any responsibility or liability for any information you store.
User Generated Content:
Any information or material that you may upload onto the Public Area of the Website (User Generated Content) is not confidential or proprietary. You grant, and warrant that you have the right to grant to Glovis, and all of its subsidiaries, affiliates, distributors and suppliers, a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner of media now or later developed for any purpose, commercial, advertising or otherwise, including the right to store translate, display, perform, reproduce, modify, create derivative works, sub-license, distribute, assign and commercialize without any payment due to you.
If you use a Public Area of the Website or software application, such as the discussion board, chat room, blog, bulletin board or testimonial form, you are solely responsible for your own communications, the consequences of posting those communications and your reliance on any communications found in the Public Areas. You will not post any content which you are not properly authorized to post and will indemnify and hold Glovis, along with its affiliates, distributors and suppliers harmless for any consequences arising from your breach of this provision. We also reserve the right to delete, edit, or omit any offensive comments posted at any such public areas of the Website.
We allow you to have control over the data that we collect, use and share from or about you, or your use of our products or services.
California Consumer Privacy Act and Data Privacy:
If you live in California, under the California Consumer Privacy Act (“CCPA”), you have the right to request access to and receive information about what data that we have collected about you; have the information restricted or deleted; and/or withdraw your consent to certain uses of your information. These rights may also exist to some lesser degree in other jurisdictions.
Access/Right to Know. You have a right to request that we provide you with the following information:
The categories and specific pieces of personal information we have collected about you in the last 12 months.
The categories of sources from which we collect personal information.
The purposes for collecting, using, or selling personal information.
The categories of third parties with which we share personal information.
The categories of personal information we have disclosed about you for a business purpose.
The categories of personal information we have sold about you for each category of third party to which the personal information was sold. Note that the CCPA defines “sell” very broadly, and some of our data sharing described in this Policy may be considered a “sale” under that definition. We do not knowingly sell the personal information of minors under 16 years of age without affirmative authorization.
Right to Delete. You also have a right to request that we delete personal information. We are not required to honor a deletion request if a legal exemption applies such as if we need the information to complete a requested or reasonably anticipated transaction, prevent security incidents or fraud, enable internal uses that are reasonably aligned with your expectations, or comply with legal obligations.
Right to Opt-Out from Sales. You also have a right to opt-out from future sales of personal information, which you can exercise by clicking on the “Do Not Sell My Personal Information” button on our website. See also the Cookies section of this Policy to learn how to opt out of analytics and ad targeting.
Limit Use of Sensitive Personal Information
You have the right to request that we limit the use of your sensitive Personal Information as defined under California law to only exempt purposes such as to provide the goods and services reasonably expected by the average consumer who requests such goods and services, to prevent fraud, and to verify or maintain the quality or safety of goods or services we provide.
Right to Opt-Out of Automated Decision-making and Profiling
You have the right to direct us not process your data for automated decision making and profiling that produce legal or other similarly significant effects. By doing so, we will provide information about our logic and outcome of the automated decision making. To protect your Personal Information, we will take steps to validate your identity before your request is processed which may require you to provide additional information or documents.
Right to Correct
If you believe that your information is inaccurate, you may submit a Correct My Data Request. When you make your request, please be sure to provide us the specific information that you believe is inaccurate and the correct information. You should also provide us with any documentation you believe supports your proposed correction, and we will take that documentation into consideration. We will only correct the information if we determine, based on the totality of the circumstances, that your correction is more likely than not accurate. We may also choose to delete the allegedly inaccurate information instead of correcting it.
Right to Appeal
If we deny a previous privacy rights request in full or in part, you have the right to appeal that decision. If we deny your appeal, you may also contact your state Attorney General to lodge a complaint and we will provide you with an online mechanism to do so when we communicate our denial to you.
Retention of Your Personal Data
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. If we deny a previous privacy rights request in full or in part, you have the right to appeal that decision. If we deny your appeal, you may also contact your state Attorney General to lodge a complaint and we will provide you with an online mechanism to do so when we communicate our denial to you.
You may also have the right to data portability with regard to the data you provided to us. You can exercise your rights in one of the methods below:
We may update this Privacy Policy from time to time. If we make any material changes to the Privacy Policy, we will post notice of the changes and the updated Privacy Policy on the Website, along with its effective date, and any other notifications as required by law.
By using our Website, APP, Web APPs or other products and services, you accept the terms of our Privacy Policy. If you do not agree with any proposed changes to the Privacy Policy, you should discontinue your use of the Website, Web APPs, and the APP. Your continued use of the Website, Web APPs, or the APP after we have posted changes to the Privacy Policy will indicate that you agree that your information can be collected and processed in accordance with the updated Privacy Policy.
